Return Policy

Return policy:
 

If you receive an item that arrives defective, please contact us immediately to let us know the item is defective. The Harbolt Company will replace the defective item free of charge without any additional cost to you. In some cases, we might ask you to send the item back to us and upon receiving the defective item, we will send out a replacement. If this is the case, we will mail you a postage paid envelope to send your item back and/or refund any shipping charges incurred by you. If we do not have a replacement of that item in stock, we will issue a full refund or a store credit for the purchase amount of the item. If we send you a replacement with a self-addressed and postage paid envelope with the understanding you will send back the defective item, we will need to receive the defective item no later than 14 days upon receiving the replacement and the postage paid envelope, or your credit card will be charged for the replacement item that we sent out. Any defective items we receive back must include all accessories and parts unless other arrangements have been made and we cannot accept any products back that have been tampered with in the event you tried to do something to fix the item yourself.

All items purchased from the "Only One Left" category and the "Rare and Hard to Find" category cannot be returned for any reason other than being defective on arrival. In addition, any "Mystery Grab Bags" or auction items also cannot be returned for any reason. Any personal health products that have been opened, such as headphones, ear pods, ear buds, and massagers, or any personal products cannot be returned for any reason due to the sanitary and personal health nature of those products.

All laptops and Mac Books purchased from our lightly used laptop category cannot be returned or any refunds given for any reason. All laptops purchased are guaranteed to be in perfect working condition when they arrive to you. Unless otherwise stated, the laptops carry a 30 day warranty on parts but this warranty does not cover accidents and only covers mechanical failure due to no fault of your own.

All sales are final on items purchased in the previously mentioned categories.

We cannot accept returns on any opened items that are sealed in a blister pack as we cannot resell it as new. All customers are responsible for reading or listening to all the descriptions and knowing if the item is compatible with their equipment. We cannot be responsible for any items ordered that do not work with your equipment due to not reading or listening to the description. 

All items returned for any other reason will be subject to a 20 Percent re-stocking fee. This re-stocking fee is based on the original price of the item and not on any sales price that you might have purchased the item at. Only store credit will be given on items that are returned to us not defective. All non-defective returns must be shipped back to us within 7 days of receiving the item. The Harbolt Company must be notified of the desire to return the item, or items, within 24 hours of receiving the item and a tracking number must be provided to us when the item is shipped back. Any non-defective returns not received by The Harbolt Company within 7 days upon the buyer receiving the item or items, will be refused and not accepted. All returned items must include all original packaging and accessories included in the package or a credit will not be given and the item will lbe returned to the buyer. Shipping fees to return a non-defective item are the buyer's responsibility and the initial shipping fee that was originally paid when the item was ordered will not be refunded. Please contact us at sales@harboltcompany.com or 405-633-2572 to report a defective item or to make return arrangements.